This week we continue our vocabulary-building series, “The Closing Word.” Each week we provide a new word to help build your vocabulary and show you how to specifically implement it in business. A well-spoken, intelligent agent inspires confidence with clients and colleagues alike.
This week’s closing word:
Pronounced: (DIFF-ih-dehnt)
Adjective:
Modest or shy because of a lack of self-confidence
Synonyms:
shy – timid – bashful – sheepish – shamefaced – coy
Example:
“Early on in their careers, many new agents are a bit diffident. With time they become more confident and outspoken.”
